Terms & Conditions - Kartova: Fashion Shopping

These Terms govern your use of the Kartova mobile app and the website grozi.net (the "Service"), operated by Kartova ("we", "us"). By creating an account or placing an order, you agree to these Terms. If you don't agree, please don't use the Service.

1. Eligibility and your account

You must be 18 or older and able to enter a binding contract under Indian law.
Keep your login details safe. You're responsible for anything done through your account.
Give us accurate details, especially your phone number and delivery address.
We may suspend or close accounts that break these Terms, misuse offers or place fake orders.

2. Products and prices

We try to describe and photograph products accurately, but colours can look slightly different on screen.
All prices are in Indian Rupees and include applicable taxes unless shown otherwise. Delivery fees appear at checkout.
Prices and offers can change without notice. The price shown when you place your order is the price you pay.
If a product is listed at a clearly wrong price, we may cancel the order. We'll let you know first.

3. Orders and payment

Placing an order is an offer to buy. Your order is confirmed once we accept it and it's shipped.
Payment is cash on delivery only. Please keep the exact amount ready.
We may limit quantities per customer or the maximum value of a cash-on-delivery order.
Repeatedly refusing deliveries without a reason may lead to cash on delivery being turned off for your account.

4. Delivery

We deliver across India, typically within 3–4 days of dispatch. Delivery times are estimates and can be affected by location, weather or courier delays.
Someone must be available at the address to receive the order and pay.

5. Cancellations, returns and refunds

These are covered by our Return, Refund and Cancellation Policy, which forms part of these Terms.

6. Coupons, rewards and offers

Coupons and rewards (including those unlocked by watching an ad) have their own rules, limits and expiry dates. They can't be exchanged for cash.
We may withdraw any offer, or cancel orders that misuse one.

7. Advertising

The Service shows ads, including ads from third-party networks. We aren't responsible for products or services advertised by third parties. See our Privacy Policy for how ad partners use data.

8. Acceptable use

You agree not to:

use the Service for anything illegal;
interfere with the Service's security or operation;
scrape or copy content in bulk;
create fake accounts or orders;
click ads fraudulently;
post reviews that are false, offensive or unrelated.

9. Intellectual property

The Kartova name, logo, app, design and content belong to us or our licensors. You may not use them without our written permission. Product brand names belong to their respective owners.

10. Limitation of liability

We provide the Service "as is". As far as the law allows, we aren't liable for indirect or consequential losses. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

11. Changes

We may update these Terms from time to time. The latest version will always be available in the app and on grozi.net. If you keep using the Service after a change, you accept the new Terms.

12. Governing law and disputes

These Terms are governed by the laws of India. Disputes are subject to the courts of Lucknow, Uttar Pradesh.

13. Contact and grievance officer

If you have a question or complaint, contact our Grievance Officer:

Grievance Officer: [NAME], Kartova

Email: support@grozi.net

Address: Mukesh LPM, Barabanki, Uttar Pradesh 225001, India

We acknowledge complaints within 48 hours and resolve them within 30 days.

14. Important Legal Policies & Links

For more detailed information regarding your usage of Kartova and our operations, please review our other legal policies below: